Terms and Conditions

1. Custom Order Process:

• Once you submit your custom order request form, we will contact you within 3-5 business days to discuss your project in detail.
• A non-refundable deposit of 50% of the estimated cost is required before work begins on your custom piece.

1. Materials and Availability:
   • Due to the nature of upcycling, specific materials and colors cannot be guaranteed. We will work closely with you to select the best available options that match your vision.
   • If certain materials are unavailable, we will offer suitable alternatives and seek your approval before proceeding.

1. Design and Approval:
   • You will receive a design proposal, including sketches and material samples, if applicable.
   • We require your written approval of the design before production begins. Any changes requested after approval may incur additional charges.

1. Production Time:
   • Custom orders typically take between 2-4 weeks to complete, depending on the complexity of the design and material availability. We will provide an estimated completion date during the initial consultation.
   • Rush orders may be available for an additional fee, subject to our capacity and material availability.

1. Payment:
   • The remaining balance is due upon completion of the custom piece and must be paid before delivery or pickup.
   • We accept payments via venmo and paypal.

1. Cancellations and Refunds:
   • Custom orders are non-refundable once production has begun. If you need to cancel your order, please contact us as soon as possible.
   • In the event of a cancellation before production, your deposit may be used as a credit towards a future purchase.

1. Shipping and Delivery:
   • Shipping costs are not included in the price of the custom piece and will be calculated based on your location and shipping method chosen.
   • We are not responsible for any delays or damages caused by the shipping carrier. Insurance options are available upon request.

1. Customer Satisfaction:
   • We strive to ensure you are delighted with your custom piece. If there are any issues with the finished product, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

By placing a custom order with Eagle and Owl Boutique, you agree to these terms and conditions. Thank you for trusting us to create a unique, one-of-a-kind piece just for you!

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.